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When you play, deposit £, and manage your account in UK, Tombola Arcade Casino will keep your personal information safe. This Privacy Policy explains what information is gathered, how it is used to deliver games and payments, and when it may be shared to protect players' safety, stop fraud, and follow the law (UK). Also, it tells you what choices you have, like how to ask for access, correction, or deletion, and how to get in touch with support if you are worried about your privacy.
When you sign up for an account at Tombola Arcade Casino, your personal information is used to securely set up and run your account. This includes making your player profile and making it easy for you to deposit and withdraw funds.
What information is gathered, why it's important, and what you can do with it are the main points that these highlights cover. Privacy at Tombola Arcade Casino is meant to keep players safe, make sure everyone has a fair chance to win prizes, and make sure the casino is following the rules without making the experience too difficult. For example, if you want to increase your activity or ask for faster payouts, knowing the basics ahead of time will help you avoid delays later on.
What kind of information is usually gathered. Along with technical information like your device's details, IP address, and activity logs, Tombola Arcade Casino may collect account information like your name, date of birth, contact information, and login IDs when you sign up and play.
If you deposit £20 or more, payment information is also used to complete the transaction and stop fraud. The casino needs it. Core services like creating your account, processing deposits and withdrawals, applying bonuses, and giving you customer service all use the information you give them. You can also use it to make sure you're playing responsibly, keep an eye on security, and follow the law in UK. Everyday ways your data is kept safe.
Security measures, such as controlling who can access systems and keeping an eye out for odd behavior, lower the chance of someone getting in without permission. As a player, you can make yourself safer by using a unique password, turning on all security features, and not using a shared computer when you're processing a withdrawal request like 500 £.
To provide services like payment processing, identity checks, analytics, and platform security, trusted service providers may be given some data. Sharing is usually limited to what is needed, and people who receive it are expected to keep it safe and only use it for the agreed-upon purposes.
Promotional emails may include bonus offers and new product information if you choose to receive them. While you can usually unsubscribe from marketing messages and change how you want to be contacted, you will still get important service notifications like updates about a £100 withdrawal or a verification request in your account settings.
Cookies can help you stay logged in, remember your preferences, find patterns of fraud, and see how well a site is working. Your browser lets you change how cookies work, but blocking some cookies might make it harder to stay logged in or keep session settings.
To meet legal, security, or accounting needs, some records may need to be kept for certain amounts of time. There may be transaction history linked to a deposit £50, messages from support, and compliance logs, even after you stop playing.
Depending on where you live, you may be able to ask to see the information that is being kept about you, have wrong information corrected, object to certain processing, or ask for deletion if this is possible.
Updating your profile can help you avoid delays in payouts or verifications if your UK or where you live changes. Before you deposit £20 or ask to withdraw £, make sure that the information in your profile matches the way you pay. If you plan to take out a lot of money, like £1000, make sure you have proof of who you are on hand. As soon as you sign up, make sure you check your communication settings to make sure you only get the messages you want.
When you sign up for an account at Tombola Arcade Casino, some information is needed to set up your profile, keep your access safe, and give you the casino services you want.
To help Tombola help customers, stop people from abusing their power, and follow the rules and agreements that come with running an online casino, this information is crucial. Tombola clearly collects registration information to make sure you can play, to keep your account safe from people who shouldn't be able to access it, and to handle important account actions like setting limits on responsible gaming, verifying your identity, and payouts. The exact fields may be a little different depending on where in UK you sign up and which options you pick.
Your basic identity and contact information are needed to set up and manage your account. This usually includes your name, date of birth, home address, email address, and phone number.
These details are used by Tombola to make sure you are of legal age, to get in touch with you about account-related issues (like security alerts), and to make sure your account is only linked to one real player and not to multiple or shared profiles. To keep your access safe and cut down on fraud, you need to provide a login and security code. This could include your username, password, and security signals like the last time you logged in to your account and a unique device identifier. These features help Tombola spot odd logins, stop automated sign-ups, and help you get back into your account if you forget your password. Tombola can make sure it offers the service correctly in UK by collecting information on who is eligible and where the service is offered.
This could mean verifying your location when you register and only keeping track of your UK when it's needed for compliance checks or account protection workflows. Your account settings and preferences help make things run more smoothly and keep you safer while you play. So, Tombola might keep track of how you like to communicate, the limits you set, and other account settings you use. That setting stays on your profile so it can be consistently applied if you set a deposit limit like deposit £50 when you registered or soon after. When you change your registration information, get back in, or ask for a withdrawal like "withdraw 500," having correct information saves you time and helps you avoid delays.
Tombola may need more proof before certain account actions can be taken if something doesn't match. Your name, email address, and other basic information about yourself are used to create your account and keep it up to date. Login and device signals help stop fraud and protect your account to keep your access safe. To stay in line with the rules, age and location checks help make sure the service is provided correctly in UK. Deposits, withdrawals, and related checks, like a deposit £100 request, need to be backed up by account records.
To keep your account safe and follow the rules set by regulators, Tombola Arcade Casino may ask you to complete identity checks (KYC) before you can do some things.
With these checks, you can be sure that you own the account and that it is not being used fraudulently or to request a refund. Identity verification (KYC) can happen when you ask for a withdrawal, when certain amounts of money are deposited or withdrawn (like withdrawing $500), when your payment information changes, or when our systems notice suspicious activity. Some features may not be available until verification is complete. For example, taking out money and sometimes making more deposits may not be possible. Details about your account, how you pay, and where you play in UK will determine which documents we may ask for. We'll only ask for what we need, and you'll know exactly what to send and how to do it.
Make sure images are clear, full color, and show all four corners of the document when you send it in. The information must be easy to read and match your account profile exactly. Before you send in documents that show the new information, make sure that your personal information is up to date if something has changed. To unlock locked withdrawals, you usually need to follow the required KYC steps and make sure that the destination of your withdrawal matches the verified payment method. We may also ask you to prove that any account you use to take out £500 or more is in your own name for your own safety.
It's not a "one size fits all" deal when it comes to bonuses and promotions. We need to see some personal information about you in order to make sure you are eligible for an offer, apply it to your account, and get paid out correctly. This is to stop fraud and make sure that rewards are fair for responsible behavior. It talks about what kinds of data can affect access to promotions, how tracking works across channels, and what you can do if an offer is missing, doesn't apply, or seems different from what you thought it would be.
Your account and identity information can tell a campaign whether you are even eligible for it. This could be used to make sure that a promotion is available in your area and follows the rules in UK. We might hide, block, or get rid of an offer before it can be used if we can't confirm this. Verification status may also affect your ability to get a promotion. You might need to prove who you are or your payment method before you can get some bonuses, like a £50 reload bonus or a matched deposit bonus up to £200. This helps stop fraud and makes sure the right person gets the rewards.
Promotions can be kept safe from abuse by using payment and device signals. Limits on eligibility can be put in place when there are signs of duplicate accounts, shared payment methods, or strange sign-up patterns. In some cases, the terms of the promotion say that an offer can only be used by one person per household or device. Responsible play indicators can change the availability of marketing and promotions. To help keep you safer while you play, we may cut down on, pause, or remove promotional messages from your account if certain controls, limits, or protections are in place. This might not affect your ability to use the money you've deposited, but it might change the incentives you see. Promotions and personalization may be based on how you play and how engaged you are with the game.
This can include games you explore, play, or save. What you did with past promotions, like whether you opted in or redeemed them. Session activity, like how often and for how long, to time offers correctly. By suggesting a bundle of free spins that are related to slots you already play or a deposit-related bonus like deposit £25 when you usually deposit that much, personalization is meant to keep offers relevant. The rules of the campaign still say who can join. In situations where promotions are limited by rules set by the government or license holders, nationality and residency checks may be necessary. Data about where you live and, if necessary, your nationality may only be used to decide if you can get a certain offer and not to unfairly discriminate against you.
Tracking channels helps us give credit where credit is due for promotions, especially when an offer is connected to a certain message, affiliate, or campaign. It's possible that we'll keep track of when you click on a promotion in an email or in-app message so that you get the right bonus and so that the same offer doesn't get claimed more than once through different links. If an offer doesn't work, the easiest things to check are usually the ones that come to mind first: Make sure you're logged into the same account that got the promotion. Check to see if you have to opt-in to the offer before you can do something qualifying, like depositing £20 after opting in.
If the offer has conditions for withdrawal, like a bonus up to £200 that won't cash until checks are done, make sure that all the steps needed to verify the offer are taken. There may be rules about what you can and can't do in UK. Keeping the campaign message (or screenshot) and calling support will help us check the tracking logs, eligibility flags, and see if the offer was only available on one channel if the promotion still doesn't show up or credit.
When you deposit or withdraw money, we make sure that your privacy is respected at all times.
Your payment information is only used to complete your transaction, make sure you are the real owner of the account, and comply with laws and regulations against fraud. We only collect the information we need to keep billing safe. This includes the payment method used, transaction amounts like "deposit $50" or "withdraw $500", timestamps, and technical signals that help stop people from doing things without permission. Secure transmission and limited access keep private information safe, and we don't use payment information for other, unrelated reasons.
We use secure processing and minimal handling. Payments made with credit cards and e-wallets are handled through safe channels. Full card numbers are not stored by the casino if at all possible. Instead, we use payment references or tokens sent back by the payment provider. This limits exposure and helps keep billing information separate.
When we receive bank transfers, we may get information about the sender that banks normally put in transfer records. For example, the account holder's name and some account numbers. These details help with compliance checks, tracking down problems like missing references, and making sure that transfers go to the right casino account.
Only trained staff members who need to make payments, stop fraud, or help customers can access billing information on the inside. In order to lower the risk of account takeover, we keep an eye on transactions for strange patterns, like trying to deposit £100 several times in a short amount of time or withdrawing money to a new location.
As data is sent between your device, our systems, and payment partners, it is encrypted while it is in transit to help keep it safe. Data minimization means that we only keep the payment records that are needed for processing and legal reasons. To stop unauthorized withdrawals like 500 £, fraud checks may compare billing signals to account activity.
When a card transaction happens, we usually write down the payment status, the type of card, and some limited identifiers, like the last few numbers and the expiration month or year, if the payment partner gives them to us. We may ask you to confirm ownership if we need to for security reasons, but we do not ask for full card information through chat or email.
When we use an e-wallet to pay for something, the provider usually sends us the wallet account identifier and transaction reference. This helps us make sure that deposits of £50 are real and that withdrawals of £500 go to the same wallet when anti-fraud rules say so.
We might keep the transfer reference, sender name, and transaction metadata provided by the bank for transfers. We may ask for a proof of transfer that shows the reference and amount if you contact support about a £100 late deposit. This will only be used to find the payment and make sure it's correct.
Trusted payment processors, banks, and e-wallet providers may get your payment information in order to complete transactions, handle refunds and chargebacks, and meet legal requirements. The payment information we have about you is kept safe and only used for the agreed payment services. We do not sell this information to anyone else.
Use a strong password and keep your account information secret. Also, only make payments from your own device and network. If you see an odd deposit like £100 or an upcoming withdrawal of 500 £ that you didn't ask for, please contact support right away so we can help you protect your account and look into the billing activity.
There are rules about how to process withdrawals, and one of them is that Tombola Arcade Casino may ask for proof of identity before approving a cashout. This is done to stop fraud and chargebacks and to keep withdrawals safe. To make sure that the person asking for the withdrawal really owns the account and that payment information hasn't been changed without permission, this helps. Verification checks lower the risk of chargebacks by making sure that the source of the deposit and the destination of the withdrawal are real. Even a small withdrawal like $100 £ may need to be checked if past activity points to a high risk.
You can ask for verification at any time, but it's most often needed when you change your account information or make your first withdrawal. Make sure that the information in your profile and the documents you send match before you ask to withdraw 500 £ or more. This will help you avoid delays. If you want to withdraw more than 100 £ for the first time, or if the amount is large or unusual compared to your previous activity, like 2,000 £, or if your name, address, phone number, or email address changes right before you cash out; if you want to withdraw to a different destination; if you try to log in more than once and fail; or if you think someone is taking over your account; or if you make a lot of deposits quickly and then ask to withdraw them right away.
For safety reasons, withdrawals are usually processed back to the original deposit method when possible. If the way you made the deposit doesn't allow refunds, you can use a different method, but only after more proof of ownership. Important rule: withdrawals can only be sent to the verified account holder's payment information. You can't withdraw money for someone else, even if they are related to you or live at the same address. But Tombola Arcade Casino might also check that deposits are fully authorized and not open to dispute in order to avoid chargebacks. When necessary, the Casino may hold a 500 £ withdrawal request until the payment provider confirms that the payment has been made and that the owner of the account has been checked. It confirms that the person requesting the withdrawal is the account holder; that the account details match the account holder and lower the risk of impersonation; that the payment method proof is valid; that the withdrawal goes to the correct account holder; and that larger withdrawals, like 5,000 £, are consistent with legitimate activity. If verification is asked for, send images that are clear and readable; and make sure that no details are cropped.
Any difference between the account profile and the documents can stop the withdrawal until the problem is fixed, so it is best to make changes to your information before you ask for a withdrawal. If the casino thinks there is a chance of fraud or chargeback, they may refuse the withdrawal request, send the money back to the way it was sent when the deposit was made if possible, and ask for more proof. This keeps both the player and the casino safe from fraudulent transactions and payments that aren't recognized.
Tombola Arcade Casino lets you set sensible Responsible Play limits that are applied automatically to your account. This will help you stay in charge.
After you save these controls, they will stay active across sessions and devices because they are saved in your profile. No matter if you want a strict limit on how much you can spend, a clear limit on how much you can lose, or just an easy way to keep track of how long you play each day or week, you can set different limits to suit your needs. Your profile settings remember the changes you make, so you can keep playing even if your schedule changes.
The controls for Responsible Play are made to be simple to use, clear, and hard to get around. Once they're turned on, they limit activity based on the limits you set, such as deposits, losses, and time spent playing.
For example, you could set deposit limits to limit the most money you can add to your account in a certain amount of time (for example, £50 per day or £200 per week). Set a loss limit for how much money you are willing to lose over a certain time period. For example, a weekly loss limit of £150 would be a loss limit. Set a maximum amount of time you can play (for example, 60 minutes per day), and then you can't play again until the next time period. Having limits on deposits helps stop people from adding money without planning to, especially during long sessions.
Set a limit, say £100 per week. Once that limit is reached, deposits will not be allowed until the limit is changed again. Loss limits look at how much money you've lost over a certain amount of time. If you set a loss limit of £75 per day, you can't play after your net loss hits that amount, even if you still have money in your account. Setting time limits can help you fit in play with other things that need to be done. Setting a daily limit, like 90 minutes, can help you stop when you're ready, and once that time is up, there are limits. Set your limits before you start a session and make sure they are reasonable for how you usually play.
Starting with a low deposit limit, like £50 per week, can help you figure out where to start. Only change it if you consistently stay well within it. It's important to be clear about what permissions you give apps, how to handle device data, and how to keep sessions safe when you play games on your phone. To keep mobile play smooth, Tombola only lets the app access what it needs to for account safety, responsible play tools, and stable performance. In this part, we talk about what permissions might be asked for, what information about your device can be used for mobile play, and how secure sessions help keep your account safe when you sign in, stay logged in, or switch between Wi-Fi and mobile networks.
No matter what feature needs them, the app can only ask for permissions. Most permissions can be turned off or denied in your device's settings, but some features may not work unless they are allowed. If you can choose not to give permission for something, the app should still let you play with basic features even if you don't. Notifications are used to send security alerts (like confirming your sign-in), account messages, or, if you choose, reminders about games you've played. This feature lets you quickly access your account on your device without giving Tombola access to your biometric information; the biometric match usually takes place on the device itself.
Camera: You can use this to scan documents to prove who you are or upload pictures to verify your account. Photo and file uploading lets you send certain documents, like ID or address proof, when needed. You need network access to connect to Tombola services, load games, and keep your session safe. Your phone's settings let you take back a permission if you change your mind after giving it. The app may ask again when you try to use the related feature after revoking. As a practical privacy tip, don't turn on optional permissions until you need them. For example, don't allow access to your camera until you are uploading proof of identity.
Note: Location access, contacts, a microphone, and Bluetooth are not usually needed to play casino games. If you are asked to do any of these things, carefully read the in-app explanation and your device's permission prompt before giving access. Data Collected From Your Device During Mobile Play: To keep your account safe and the app working right, Tombola may process data about your device and connection. On different phone models, this can help find strange behavior, cut down on fraud, stop automated play, and make things more stable. Device type and model, operating system version, app version, language and time zone, IP address, device identifiers (like an advertising ID or an app-specific identifier if available), crash logs, and security signals that show if a device is rooted or jailbroken are all common types of device and session data.
Most of the time, this information is used to comply with regulations, keep services reliable, fix problems, and enforce security controls. It's not meant to find your private files on the device, and you shouldn't be able to access them unless you upload them yourself. Keeping your sessions safe and secure helps make sure that the person using the app is actually the account holder. Mobile app switching networks, restarting the device, or installing an OS update can all interrupt sessions. For your safety and to cut down on the number of times you have to sign in, Tombola may use encrypted tokens and session credentials that expire after a certain amount of time.
If you sign in from a new device, an unusual login pattern, repeated failed logins, changes to your account information, or actions that affect payments or account security, the app may ask you to re-authenticate. This is done to make sure you are who you say you are. How to protect your mobile account: Set up a passcode and biometric unlock if you want to get in faster. If you have to use a shared device, don't save your passwords and log out when you're done. Keep the app and OS up to date to get security fixes. When making changes to your account or signing in, don't use public Wi-Fi. Instead, use networks you know and trust.
After making a private change, like updating your password or verifying your payment information, you should log out. To lower the risk, session timeouts and automatic logouts may happen, especially after a while of inactivity. If you keep getting logged out, check to see if your OS has power-saving settings that stop background activity. These can mess up secure session handling.
When you register and play, you give us information like your name, date of birth, address, email address, phone number, login history, device identifiers, and payment information, which is handled by secure payment partners. We use this information to set up and manage your account, handle deposits and withdrawals, make sure that bonus terms are followed correctly, stop fraud, meet our responsible gambling obligations, and follow the law and rules in UK, as needed. So that we can settle disputes, enforce limits, and keep account integrity, we also keep track of what you do while playing and making purchases.
For deposits, connections are encrypted and sent to payment processors that have been checked out. The payment provider stores your payment method as a secure token, not as raw card data, if you choose to save it. We do not store full card numbers on our servers. If you make a lot of deposits in a row, we may ask for extra checks, make sure the deposit methods are in your name, and stop third-party funding to keep your balance safe. Limits on deposits can also help you keep your spending in check.
We may need to check your identity and payment ownership before you can make a withdrawal. Usually, you need a government-issued ID, proof of address (like a recent bank statement or utility bill), and proof of payment (like the last four digits of a credit card or a screenshot of your e-wallet profile). We may ask for a selfie check or more secure verification for bigger withdrawals or risk triggers. Make sure that the information on your account matches what's on your documents, and that your payment method is registered in your name and matches the information on your UK and UK residency.
We need information about your account and transactions to verify that the money is going to the right person, process withdrawals, and stop chargebacks. Gameplay logs and wagering data are used by bonus and promotion rules to track players' progress, find cases of abuse (like using multiple accounts or abusing bonuses), and impose limits on the maximum amount of money that can be withdrawn or the number of qualifying games played. Limits and safety measures look at your past transactions to set deposit limits, loss limits, session reminders, and requests to be blocked. Many of the limits can be changed directly in your account settings, or you can contact support to ask for stricter controls.
Depends on where you are and the rules in your area. We limit access based on location, device, and verification checks to places where we don't do business or where the law requires more controls. If you travel, your access may change automatically based on where you are. For safety, use a private device, keep your OS up to date, use two-step verification if it's available, and never share your password. Mobile access is available through secure, encrypted sessions. Change your password right away and contact support if you think someone else has gotten into your account without your permission. This way, we can protect it and look over recent activity.
Our company needs to keep your information safe so that we can manage your account, handle deposits and withdrawals, make sure that bonus terms are followed correctly, and follow UK laws and anti-fraud rules. That means in real life: (1) When you make a deposit or withdrawal, we share the bare minimum with payment providers to complete the transaction, avoid chargebacks, and make sure the payment method belongs to you. Before releasing withdrawals, we may ask for proof that the payment is yours. Bonus terms: We use information about your account and the games you play to stop bonus abuse, make sure you only use one account, and check your eligibility and wagering requirements. If your account information can't be checked, you might not get your bonus winnings until the checks are done. 3. Verification (KYC): If needed, we may ask for ID, proof of address, and proof of payment method to make sure of your age, identity, and source of £. If you can't prove who you are, we can stop deposits and withdrawals, close your account, and return any balances that are still valid to the method of payment you used the first time. There are limits and responsible play. We keep track of your limit settings, session data, and self-exclusion status so that deposit limits, loss limits, time-outs, and exclusions are applied consistently across all of your devices. (5) Security and account access: we keep track of your device, browser, and IP address so we can find suspicious activity, account takeovers, and people using multiple accounts. Use a strong, unique password, turn on any extra security steps that are available, and let support know right away if your email or phone number changes. 6. Marketing choices: If you choose to receive offers, we will use your contact information; you can change your mind at any time by clicking the "unsubscribe" link or changing your account settings. This will not affect your ability to play or win. Your personal information is not sold; it is only shared with trusted partners (for payment processing, identity verification, preventing fraud, and informing regulators) for these specific reasons. We keep records for as long as the law and licensing rules require.
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